Shipping policy
Shipping Policy
At Paw Feast, we want customers to have clear information about shipping costs and expected delivery times before completing an order. This Shipping Policy describes our U.S. delivery coverage, shipping options, estimated transit times, and procedures for common delivery issues.
Shipping Coverage
Paw Feast currently ships only to addresses within the United States. We do not offer international shipping at this time.
Customers should provide a valid U.S. shipping address when completing checkout.
Shipping Rates & Delivery Times
We currently provide the following delivery options:
Standard Shipping
Estimated delivery time: 3–5 business days
Shipping fee: $8.00
FREE Standard Shipping for eligible orders of $70.00 or more
When the qualifying order amount reaches $70.00, free Standard Shipping will be reflected during checkout.
Express Shipping
Estimated delivery time: 1–2 business days
Shipping fee: $15.00
Express Shipping remains a paid service even when an order qualifies for free Standard Shipping.
All applicable shipping costs will be displayed at checkout before the customer completes payment.
Order Preparation
Orders must be processed and prepared for shipment before being transferred to the delivery carrier. Processing generally takes place on regular business days and excludes weekends and U.S. federal holidays.
Please keep in mind that order processing time and carrier transit time are separate. The 1–2 or 3–5 business day delivery estimates apply to the applicable shipping service after the order has been prepared for shipment.
High order volumes, holidays, promotions, or other exceptional circumstances may result in additional processing time.
Delivery Estimates
Although we work to ensure orders reach customers promptly, stated delivery periods are estimates and should not be considered guaranteed delivery dates.
Delivery may occasionally be affected by carrier operations, weather conditions, transportation disruptions, holiday volumes, or circumstances outside the reasonable control of Paw Feast.
Shipment Tracking
Where tracking is available, customers will receive shipment information after their order has been dispatched. Tracking updates are managed by the applicable shipping carrier and may not appear immediately after the tracking number is issued.
Shipping Address Changes
Customers are responsible for reviewing their shipping information before submitting an order. Please make sure the street address, apartment or unit number, city, state, and ZIP code are complete and accurate.
If you need to request an address correction, contact us promptly. We will attempt to accommodate the request if the order has not yet entered fulfillment; however, we cannot guarantee address changes after processing or shipment has begun.
Lost, Delayed, or Undeliverable Orders
If tracking indicates that a package has been significantly delayed or may have been lost during transit, please contact Paw Feast so we can review the available shipment information.
Packages returned because of an incorrect, incomplete, or undeliverable address may require additional arrangements before they can be shipped again. Additional shipping costs may apply when reshipment is necessary because incorrect delivery information was provided when the order was placed.
Contact Information
For questions about shipping, tracking, or delivery, please contact us:
Paw Feast
4938 Lake Shore Dr
Florence, OR 97439
United States
Phone: 541-999-0122
Email: MayllaCavaletti@gmail.com