Refund policy
Return & Refund Policy
Effective Date: August 25, 2026
At Paw Feast, we aim to make every purchase straightforward and dependable. We recognize that an item may occasionally need to be returned or that an order may arrive with an issue. This policy explains when a product may qualify for return, how refunds are handled, and what to do if you receive damaged or incorrect merchandise.
Return Requests
Eligible products may be returned within 30 days of the date they are delivered.
To be considered for a return, a product should remain in substantially the same condition in which it was received. Unless the item arrived defective or damaged, it must be unused, unopened where applicable, and accompanied by its original packaging, tags, accessories, and other components.
Proof of purchase, such as your order number or order confirmation, is required so that we can locate and verify the transaction.
Before Sending an Item Back
Please do not mail a product back without contacting us first.
To request a return, email MayllaCavaletti@gmail.com and provide:
Your name and order number;
The product you would like to return;
The reason for requesting the return; and
Photos when the request concerns damage, defects, or an incorrect item.
We will review the information and provide return instructions for eligible merchandise.
Returns sent to an address without following our return instructions may not be accepted.
Customer-Requested Returns
When an eligible return is requested because the customer no longer wants the product, ordered an unsuitable item, or otherwise changes their mind, the customer is generally responsible for the cost of returning the merchandise.
Please consider using a trackable delivery service when sending a return. Keep your tracking number and shipping documentation until your return and any applicable refund have been completed.
Original shipping charges are generally not refundable for customer-requested returns, except where required by applicable law.
If Your Order Arrives With a Problem
We encourage customers to inspect their packages promptly after delivery.
If your product arrives damaged, defective, or materially different from what you ordered, contact us promptly at MayllaCavaletti@gmail.com.
Please provide photographs that clearly document the issue along with your order information. Once we verify the problem, Paw Feast will determine an appropriate remedy, which may include a replacement, refund, or other resolution.
For a confirmed fulfillment error attributable to Paw Feast, we will not require you to bear return shipping expenses resulting from that error.
Products Excluded From Standard Returns
Some merchandise may not qualify for a standard return because of its condition, nature, safety requirements, or customization.
Subject to applicable law, return exclusions may include:
Personalized, customized, or specially produced merchandise;
Gift cards;
Products clearly designated as final sale before purchase;
Items that have been used, altered, damaged, or improperly handled after delivery;
Opened products that cannot reasonably be resold due to health, hygiene, or safety considerations; and
Merchandise returned without essential parts, packaging, or accessories where required for return eligibility.
For products involving consumable or perishable goods, return eligibility may be restricted for health, safety, and product-integrity reasons. If you receive such a product damaged, defective, spoiled, or incorrect, please contact us so we can evaluate the issue.
Exchanges and Replacements
If you would like to exchange an eligible product, contact us before returning it.
Whether a direct exchange can be completed depends on current inventory and the nature of the product. We may instead ask you to return the original eligible merchandise and place a new order for the desired product.
Replacement procedures for damaged or incorrect merchandise may differ from voluntary exchanges.
Review of Returned Merchandise
After an authorized return reaches the designated return location, we will inspect the merchandise and confirm whether it meets the applicable return conditions.
We will then notify you of the outcome.
Products that show signs of use, unauthorized alteration, customer-caused damage, or other conditions inconsistent with the return requirements may not qualify for a refund, subject to applicable law.
Refund Method and Timing
When a refund is approved, it will normally be credited to the original payment method used for the transaction.
Please allow approximately 5–10 business days after the refund has been issued for it to appear in your account. Banks, credit card companies, and payment providers may have their own processing timelines.
If the expected processing period has passed and you still have not received an approved refund, we recommend checking with your financial institution before contacting us for additional assistance.
Cancellation Requests
If you need to cancel an order, email us as soon as possible.
We will attempt to accommodate cancellation requests when an order has not yet entered fulfillment. However, we cannot guarantee that an order can be changed or canceled once processing has begun.
Orders that have already shipped cannot normally be canceled. After delivery, eligible merchandise may be returned according to this policy.
Delivery and Returned Packages
Please make sure the shipping information entered during checkout is complete and accurate.
If a shipment is returned because of an incorrect customer-provided address, refusal of delivery, or another delivery problem attributable to the recipient, we will review the order once the package is returned.
Additional delivery charges may apply if the customer requests reshipment.
Applicable Consumer Rights
This policy establishes Paw Feast's standard return and refund procedures. It is not intended to remove or reduce any consumer rights or remedies that cannot legally be waived.
If applicable federal, state, or local consumer protection requirements provide additional rights, those requirements will apply.
Customer Support
For questions regarding returns, refunds, replacements, or an existing order, please contact:
Paw Feast
4938 Lake Shore Dr
Florence, OR 97439
United States
Phone: (541) 999-0122
Email: MayllaCavaletti@gmail.com
When contacting us about an order, please include your order number so we can identify your purchase and assist you efficiently.